There is no automated computer order form,
because we will never put your Credit Card information into our computer...
Call us: 540-888-3595
10:00 am - 10:pm EST... Sunday -Saturday Best times to call are Weekday Evenings EST

order form

To print this form mouse to your upper left corner and select "file" then select "print".
If you only want to print the order form above, select print page "1" in the pop up box.

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WE WILL NOT SHARE YOUR PERSONAL INFORMATION WITH ANYONE.

CLICK ON LINKS: Winchester Sutler
Home Page & INDEX
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MAP
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Myself Chart
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ORDER Form
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ORDERING INFORMATION & SHIPPING INSTRUCTIONS



We do not have an interactive web ordering option because...
We will never enter your Credit Card information into our computer system
(And we do not use PayPal either.)

We do not ship C.O.D.

Sales Tax:
Is 5.3% on merchandise shipping in the state of Virginia.
Rifle Scopes shipping to California pay California sales tax of 9%.
No sales tax for all other states.

E-MAIL AN ORDER - tws@shentel.net - This is not a secure site for credit cards.
We would prefer that you: E-mail the order - and call in the credit card information 540 888 3595.
(Malicious code is out there searching emails for four sets of four numbers, expiration date, and three digit code.)
Some people have emailed Mastercard or Visa information, by using miss-spelled words -
example:CC#: I to thre for fiftisix zeven ate nin o, and their Expiration date M=oh5 Y=20elevn, & their secutiry code: cowd = for to ate


Please call us or fax your MasterCard or Visa credit card number, expiration date & 3 digit code from back of card. We need the full address associated with the credit card for verification.

PHONE = 540 888-3595 . Best times to call: Dark to Midnight EST - 7 days a week.
Be sure to have sizes, colors, and Mastercard or Visa ready.
* We do not accept collect calls. *

FAX AN ORDER - FAX = 540 888-4632 - Be sure to give us a return fax # and phone #.

MAIL AN ORDER
The Winchester Sutler, Inc. * 270 Shadow Brook Lane * Winchester, VA 22603
Please allow enough time for mailed orders to be received by us.

RUSH - Marking your order RUSH with a Need By date__/__/__ May result in a partial shipment. We do all we can to ship from our extensive inventory of available merchandise, via U.P.S. ground to arrive by the afternoon of that Need By date.

map usaSMALL PACKAGES - SHIPPING VIA U.S.MAIL
WEIGHING LESS THAN 2 POUNDS

Maximum size 19" x 15" x 15"
(Felt Hats are too big for U.S. Mail. Felt Hats ship via UPS)

Weighing less than 12.0z (apx. 1 small can of Campbell's soup) - - & smaller than a shoe box
* CAN SHIP U.S. Post Office - insured - for $6.00 or Priority Mail for $9.50
Weighing more than 12oz. but less than 2 lbs. (apx. 2 small cans of Campbell's soup) - - & smaller than a shoe box
* Can ship Priority Mail - insured - for $9.50

LARGE PACKAGES NORMALLY SHIP U.P.S. GROUND:
Most ground shipments run 2 - 9 working days, depending on how far away you live. This does not include the time for your check to reach us and clear the bank, or time for us to type your invoice, gather merchandise, and package your order.


U.P.S. Ground Shipping Charges
Continental U.S.A.
WEIGHT LESS THAN
10 LBS.
GUNS & BULLETS
BULKY & WOOD ITEMS
Merchandise total is $0 - $25.00 $13.00 up to $20.00
Merchandise total is $25.01 - $50.00 $15.00 up to $30.00
Merchandise total is $50.01 - $75.00 $17.00 up to $37.00
Merchandise total is $75.01 - $100.00 $19.00 up to $45.00
Merchandise total is $100.01 - $300.00 $21.00 up to $55.00
Merchandise total is $300.01 - $500.00 $25.00 up to $75.00
Merchandise total is $500.01 or more PLEASE CALL US 540 888 3595

AIR SHIPMENTS - PHONE TO CONFIRM MERCHANDISE AVAILABILITY.
Marking your order with:
3rd DAY AIR, 2nd DAY AIR, or 1st DAY AIR, And a need by Date __/__/__
Means that you authorized us to ship via U.P.S. AIR at your expense.....
Approximate ADDITIONAL CHARGES FOR AIR SHIPMENTS:
HOW FASTPACKAGE WEIGHS LESS THAN 12 POUNDSPACKAGES 13 - 35 POUNDS
3rd day air U.P.S. Add $30.00Add $50.00
2nd day air U.P.S. Add $47.00Add $82.00
1st day air U.P.S. Add $65.00Add $115.00
SATURDAY DELIVERIESAdd $75.00Add $125.00


ALASKA & HAWAII - will be shipped U.P.S. SECOND DAY AIR or small light packages via U.S. Post Office

OVERSEAS - Ships via INSURED U.S. AIR MAIL POSTAL - MasterCard of Visa Card orders only.


ABOUT YOUR ORDER

We maintain what we believe to be
THE LARGEST CIVIL WAR REPRODUCTION INVENTORY IN THE U.S.A.
However, nearly all of these items are either hand made or imported, and we sometimes have delays. In an attempt to fill and ship an order completely, we may hold up an order for a week or two... unless you instruct us to do otherwise - See RUSH instructions

CUSTOM ORDERS - Allow 2 to 3 weeks manufacturing time.

OUT OF STOCK ITEMS
If item is domestically made, it may delay an order 2 - 3 weeks.
If item is imported, it may delay an order 5 - 7 weeks

BACK ORDERS - All of the items which you have ordered should be typed on your invoice, which is then placed inside of your package. If we could not supply an item, it will be marked either:
N/A - Not Available, - (which means that we won't have that item available in any reasonable time) We cancel the item from your order, refund you if the item is pre-paid, and we will try to send a post card to you if the item becomes available again.

B/O - Back Ordered.
Back Ordered Items on Pre-Paid Orders - will be automatically shipped ground U.P.S., (U.S. Mail for small light items) as soon as the item becomes available.
Back Ordered Items on Credit Card Orders - will be automatically shipped ground U.P.S., (U.S. Mail for small light items) at your expense, as soon as item is available.

RETURN POLICY - All returns must have; Invoice number, the Purchaser's Name, Address, & Phone Number, and Why the Item is being returned: for REFUND, REPAIR or EXCHANGE.
All merchandise returned for a refund is subject to a 15% restocking fee at our discretion. It is our policy to allow three day inspection time (plus we allow time for ground shipping both ways) before return restocking fee affects your order.

THREE DAY INSPECTION TIME - Plus time for shipping to and from.
You do not have to air mail a return to avoid the restocking fee.

RETURN SHIPPING is at customer's expense.

DEFECTIVE ITEMS - will be repaired or replaced on a no charge basis.

WEAPONS & SCOPES are guaranteed by the original importer, and should be returned directly to them for warranty work.

WE DO NOT AUTOMATICALLY CANCEL & REFUND YOUR ORDER after thirty days.
We will continue to knock ourselves out trying to obtain a back ordered item, until you tell us to stop.

UPDATED October 2013 * ALL RIGHTS RESERVED

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If you have run into problems with our web site, please E-Mail us at:
tws@shentel.net